Conflict Resolution

Conflict Resolution

Ever walked into a meeting where you could practically cut the tension with a knife? You know the feeling - two team members glaring at each other across the table, productivity grinding to a halt while everyone else pretends nothing's happening. We've all been there, whether as the person caught in the middle trying to keep the peace, or maybe even as one of the people locked in disagreement. The thing is, conflict at work isn't going away - but learning how to handle it properly can transform your workplace from a battlefield into a place where people actually want to collaborate.

Look, I'm not going to sugarcoat this - dealing with workplace conflict is tough. Nobody teaches you in university how to handle it when your colleague undermines you in front of clients, or when your team member consistently misses deadlines and then gets defensive when you bring it up. Most of us either avoid these situations completely (and watch them get worse) or jump in without a plan and make things even messier. This course gives you the practical tools to handle these sticky situations professionally and effectively.

What You'll Learn

You'll discover how to spot the warning signs before conflicts escalate into full-blown disasters. We'll walk through real workplace scenarios - like when someone takes credit for your work, when personality clashes are affecting team performance, or when there's genuine disagreement about project direction. You'll learn the difference between healthy debate and destructive conflict, plus how to facilitate those difficult conversations that most people spend weeks avoiding.

We'll cover practical techniques for staying calm under pressure, asking the right questions to get to the root of issues, and finding solutions that actually work for everyone involved. You'll practice handling different conflict styles - from the person who explodes at everything to the one who gives you the silent treatment for weeks. Plus, you'll learn when to step in as a mediator and when to escalate issues appropriately.

We'll also tackle the emotional side of conflict - how to manage your own reactions when someone pushes your buttons, and how to help others cool down when tensions are running high. By the end, you'll have a toolkit of proven strategies that you can use immediately, whether you're a team leader, project manager, or just someone who wants to help create a better work environment.

The Bottom Line

After this training, you'll handle workplace conflicts with confidence instead of dread. You'll know how to have those tough conversations that clear the air rather than make things worse. Your team will start resolving issues faster and getting back to productive work instead of letting resentments simmer for months. Most importantly, you'll become the person others turn to when they need help navigating tricky workplace situations - and that's a skill that'll serve you well throughout your entire career.

The conflict resolution approach we use focuses on real-world application rather than theory. You'll learn techniques for managing difficult conversations that actually work in your day-to-day workplace interactions.

Available in: Melbourne