Dealing With Difficult Behaviours

Dealing With Difficult Behaviours

You know that feeling when you walk into work and immediately spot the person who's going to make your day complicated? Maybe it's the colleague who shoots down every idea in meetings, the client who demands the impossible with yesterday's deadline, or the team member who turns every simple discussion into a drama. We've all been there, and honestly, most of us just wing it when these situations come up.

Here's the thing - difficult behaviour at work isn't going away. In fact, with workplace stress at an all-time high and everyone feeling stretched thin, you're probably dealing with more challenging personalities than ever before. The problem is, most of us never actually learned how to handle these situations properly. We either avoid the person (not always possible), get frustrated and react emotionally (never ends well), or just grit our teeth and hope it gets better (spoiler alert: it usually doesn't).

This training is for anyone who's tired of dreading interactions with certain people at work. Whether you're managing a team full of strong personalities, dealing with demanding customers, or just trying to collaborate with that one person who seems to thrive on conflict, you'll learn practical techniques that actually work. We're not talking about corporate fluff here - this is real-world stuff you can use immediately.

The beauty of understanding difficult behaviour is that once you know what's driving it, you can respond strategically instead of reactively. You'll discover how to stay calm when someone's pushing your buttons, how to redirect negative energy into productive outcomes, and how to set boundaries that stick. Plus, you'll learn to spot the warning signs before a situation escalates, which can save you hours of headaches later.

What You'll Learn

How to identify the different types of difficult behaviours and what's really behind them (it's not always what you think)
Techniques to stay calm and composed when someone's being unreasonable or aggressive
Strategies for redirecting conversations away from conflict and toward solutions
Ways to set clear boundaries without creating more drama or resentment
Methods for supervising challenging team members while maintaining respect and authority
Communication approaches that defuse tension instead of escalating it
How to document and escalate situations when necessary, protecting yourself and your team
Practical scripts and phrases you can use in common difficult situations
Techniques for rebuilding relationships after a conflict has been resolved

The Bottom Line

Look, difficult people are part of working life, but that doesn't mean you have to let them derail your productivity or peace of mind. This training gives you a toolkit of proven strategies that help you handle challenging behaviours confidently and professionally. You'll leave knowing exactly what to say and do when faced with workplace conflicts, and more importantly, you'll have the confidence to address issues before they become bigger problems. Your colleagues will notice the difference, your stress levels will drop, and you'll actually look forward to those challenging conversations because you'll know how to navigate them successfully.

Location: Perth